Frequently Asked Questions
Clear answers about ordering flower delivery to the Dominican Republic from abroad: delivery days and cut-off times, sizes, payment, and local customs.
Ordering and delivery in the Dominican Republic
How do I send flowers to the Dominican Republic from abroad?
Choose an arrangement on DominicanRepublicFlorist, pick a size, enter the recipient's address and phone number, write your card message and pay online. It takes a few minutes from the United States, the United Kingdom, Europe, Canada, Asia or anywhere else. Dominican addresses work best with the sector or neighbourhood, the street and house number, the building or residential name with the apartment number, the city and a nearby reference point. Postcodes are rarely used locally, so do not worry if you cannot find one. A local florist then prepares the flowers by hand and delivers them to the door.
Which cities in the Dominican Republic do you deliver to?
We deliver to Santo Domingo, Santiago de los Caballeros, Punta Cana, La Romana, San Pedro de Macorís, Puerto Plata, San Cristóbal, Higüey and every town in the Dominican Republic. That includes the beach areas of Bávaro, Sosúa, Cabarete and Las Terrenas and the mountain towns of Jarabacoa and Constanza. Each order is made by a florist near the recipient, not shipped in a box. Very remote villages may need next-day delivery, and if there is any issue with an address we contact you by email.
Can you deliver to hotels and resorts in Punta Cana and other beach areas?
Yes, we deliver to hotels and resorts as long as the guest can be identified. Give the full name of the resort, the name on the reservation, the room number if you have it and the dates of the stay. The florist hands the flowers to reception or the security gate and hotel staff take them to the room, so timing inside the resort is in the hotel's hands. A phone number for the guest is required and makes coordination much easier.
Can I send flowers to a hospital or clinic?
Yes, florists deliver to hospitals and private clinics throughout the Dominican Republic. Include the name of the centre, the patient's full name and the room number if you know it, plus the phone number of the patient or a relative who is with them. Some units, such as intensive care, do not accept flowers, and patients are sometimes discharged sooner than expected. In those cases the florist calls the contact number to agree on another address or time.
What happens if the recipient is not at home?
The florist calls the recipient's phone number to coordinate, which is why the number is required. If nobody is available, the florist may leave the flowers with a neighbour, the building's reception or concierge, or arrange a new delivery attempt. In Dominican apartment towers the lobby desk commonly accepts deliveries. To reduce the risk, add a note such as 'leave at the lobby desk' in the delivery instructions.
Delivery times and dates
Do you offer same-day flower delivery in the Dominican Republic?
Yes. Same-day delivery is available Monday to Saturday for orders placed before 11:00 am local time, in most areas. Orders placed after 11:00 am are delivered the next day, and next-day delivery is available nationwide. Very remote areas may need next-day delivery even for early orders. The Dominican Republic keeps Atlantic Standard Time all year with no daylight saving change, which is one hour ahead of New York in winter and the same hour as New York in summer.
Do you deliver on Sundays and public holidays?
No. There are no deliveries on Sundays or on the main national public holidays of the Dominican Republic, and the date picker at checkout blocks those days. If an occasion falls on a Sunday, as Mother's Day and Father's Day always do, choose the Saturday before. For a holiday, pick the last available date before it.
Can I choose a delivery time?
Deliveries happen during the day and exact times are not guaranteed. You can write a preferred time window in the delivery instructions, for example 'morning' or 'after 2 pm', and the florist tries to meet it. For offices, mention the closing time. For surprises, a window when the person is certain to be in is more useful than a precise hour. Traffic in Santo Domingo and afternoon downpours in the rainy months can affect routes.
How far in advance can I schedule an order?
You can schedule a delivery up to about 3 months ahead. Pick the date in the calendar at checkout and the order is passed to the local florist in good time. Ordering early is sensible for Valentine's Day and for Dominican Mother's Day at the end of May, the two busiest periods of the year. It costs nothing extra: the flat delivery fee stays the same.
Flowers, sizes and add-ons
What do Regular, Upgraded and Deluxe mean?
They are the three sizes offered for most arrangements. Regular is the standard version, Upgraded has about 30% more flowers and Deluxe about 60% more. The product photo shows the Upgraded version, so a Regular arrangement will look a little smaller than the picture and a Deluxe one fuller. The style and colours stay the same in every size.
Will the bouquet look exactly like the photo?
It will match the style, colours and overall look, but individual stems can vary. Each arrangement is made by hand by a local florist with what is fresh that day. If a particular flower is out of season locally, the florist may replace it with flowers of equal or higher value in the same colours and style. In the Dominican Republic, roses, lilies, gerberas, chrysanthemums and tropical foliage are widely available, a good part of them grown in the mountains around Jarabacoa and Constanza.
What can I add to my flowers? Do you sell cakes or gift baskets?
You can add a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons or a bottle of wine. Every order also includes a free printed card message, which you type at checkout; remember to sign it so the recipient knows who it is from. We do not sell cakes, food hampers or other gifts. We concentrate on flowers and those few extras so the local florist can deliver everything together.
Payment and your order
How much is delivery, and in what currency do I pay?
Delivery costs a flat USD 14.95 per order, with no other surcharges. All prices are charged in US dollars (USD). The site can also show approximate prices in euros (EUR) and Dominican pesos (DOP) for reference, but the amount billed to your card or PayPal account is the USD total shown at checkout.
Which payment methods do you accept?
We accept international credit and debit cards (Visa, Mastercard and American Express), processed through Stripe, and PayPal. Checkout is secure and encrypted. You do not need a Dominican card or bank account: a card issued in any country works, which is why the service suits people ordering from abroad.
Will I receive a confirmation of my order?
Yes. You receive an email confirmation with your order number right after ordering. Keep that number, because it is the fastest way for our team to find your order if you write to us. If the email does not appear within a few minutes, check your spam folder and then contact us through the form at /page/contact.
Can I change or cancel my order?
Yes, changes and cancellations are free up to 24 hours before the delivery date. After that the florist may already have bought the flowers, so later changes are handled on a best-effort basis. Write to us through the contact form at /page/contact and mention your order number. Replies usually arrive within a few hours.
What if the flowers arrive damaged or are not what I ordered?
Contact us within 24 hours with a photo and we arrange a replacement or a refund. This applies when the flowers arrive damaged or are clearly different from what was ordered. Use the contact form at /page/contact and include the order number so we can act quickly. The replacement of a single stem with one of equal or higher value in the same colours is part of how local florists work and is not considered a fault.
Who is behind DominicanRepublicFlorist?
DominicanRepublicFlorist (dominicanrepublicflorist.com) is operated by Flowers Worldwide LLC, a company registered in the United States. Its sister brands are abcFlora.com, for worldwide flower delivery, and FlowersCloud.com. We work with local florists in the Dominican Republic who prepare each arrangement by hand and deliver it to the door. For any question, use the contact form at /page/contact.
Occasions and etiquette in the Dominican Republic
When is Mother's Day in the Dominican Republic?
Mother's Day in the Dominican Republic (Día de las Madres) is celebrated on the last Sunday of May, not on the second Sunday as in the United States. It is the most important flower-giving day of the year. Because we do not deliver on Sundays, schedule the delivery for the Saturday before, and order early. Father's Day falls on the last Sunday of July.
What other occasions are popular for sending flowers to the Dominican Republic?
Valentine's Day, known as the Día del Amor y la Amistad, is celebrated on February 14 with red roses for partners and small gifts between friends. Flowers are also sent for birthdays, quinceañera parties, graduations, births and Christmas. The feasts of Our Lady of Altagracia on January 21 and Our Lady of Las Mercedes on September 24 are religious holidays when many families offer flowers. Both are national holidays, so choose a delivery date just before.
Which flowers are appropriate for a funeral or to express sympathy?
White flowers are the traditional choice for mourning in the Dominican Republic: white roses, lilies, chrysanthemums and carnations, in sprays, wreaths or simple arrangements. Wakes are usually held very soon after a death, often within a day, so same-day delivery matters. Give the name of the funeral home and of the deceased. Many Catholic families then hold nine days of prayers at home, and an arrangement sent to the house during that period is a thoughtful gesture.
Does the tropical climate or the hurricane season affect flower delivery?
The climate rarely prevents delivery, but it does affect how flowers should be treated. The Dominican Republic is warm all year, so ask the recipient to keep the arrangement indoors, out of direct sun, and to change the water often. The Atlantic hurricane season runs from June to November. On the uncommon days when a storm disrupts transport, the florist may need to deliver later than planned, and we let you know by email.